Please read this carefully before creating an account or booking a service.
Last updated: September 9, 2026
By creating an account, booking a service, or using any part of the Sparkling Wash Laundry Shop website and services ("we," "us," or "our"), you agree to be bound by these Terms & Agreement ("Terms"). If you do not agree with any part of these Terms, please do not register an account or use our services.
You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and enter into this agreement. By registering, you represent that you meet this requirement.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately if you suspect any unauthorized use of your account. You agree to provide accurate, current, and complete information when registering, and to keep that information updated.
We offer the following laundry services:
Rush service may be available on request, subject to same-day machine availability and staff capacity. We reserve the right to adjust service offerings, pricing, and availability at any time.
Online bookings require payment of a reservation fee before the booking can be confirmed. This fee secures your appointment slot and the machine capacity allocated to it. You will not be able to proceed with a booking until this fee has been paid.
You may cancel a reservation and receive a full refund of your reservation fee only while your booking status is "Pending" — meaning your payment has not yet been verified and confirmed by our staff. Once your reservation has been confirmed, or once your scheduled appointment time has passed, the cancellation window has closed and the refund conditions in Section 7 apply instead.
To cancel a pending reservation, You may use the Cancel button on you reservation page.
Your reservation fee secures a specific appointment time and machine slot. You must arrive at the shop on or before your scheduled appointment time. If you arrive after your scheduled time, your reservation fee is non-refundable, since the reserved time and machine capacity allocated to your booking cannot be recovered or reassigned once the appointment time has passed.
If you know you will be late, please contact the shop to request accommodation.
We accept cash payments in-store and GCash payments for online reservation fees. GCash payments require submission of a valid reference number and payment proof, and are subject to manual verification by our staff before your reservation is confirmed. Submitting false or altered payment proof may result in account suspension and cancellation of the associated reservation without refund.
Most orders are completed the same day. However, turnaround times may be longer during high-demand periods, including weekends and the "Ber" months (September through December), due to increased order volume. We will make reasonable efforts to notify you of any significant delay, but turnaround times are estimates, not guarantees.
We handle every order with care. However, in the rare event that an item is lost or damaged while in our custody, our liability is limited to"the fair market value of the item, up to a maximum of ₱1 per order"
We are not liable for damage to items that were not disclosed as requiring special care at drop-off (e.g. delicate fabrics, items with pre-existing damage, or items with non-colorfast dyes), or for items left with valuables, cash, or personal items in pockets.
Completed orders not picked up within thirty (30) days of the completion date may be considered abandoned. Before treating any laundry as abandoned, the owner of the shop will make reasonable efforts to contact the owner of the laundry to provide notice and an opportunity to collect the completed order. If the laundry remains unclaimed after such notice, we reserve the right to donate, dispose of, or otherwise deal with the unclaimed items without further notice and without liability to you. We recommend picking up completed orders promptly.
We reserve the right to refuse service for items that are excessively soiled, contaminated, infested, or that pose a health or safety risk to our staff or equipment (including but not limited to items soiled with bodily fluids, hazardous chemicals, or biohazard material). We also reserve the right to refuse service to any customer who is abusive, threatening, or engages in fraudulent activity.
When you register or use our services, we may collect:
We use the information we collect to:
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to customer data within our system is restricted to authorized staff who need it to perform their duties (e.g. cashiers verifying payments, managers updating order status).
We do not sell or rent your personal information to third parties. We do not share your information with third parties except as required to operate our service (e.g. payment verification) or as required by law.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your data is processed, to access your personal data, to request correction of inaccurate data, and to request deletion of your data, subject to our legitimate business and legal record-keeping requirements. To exercise these rights, contact us using the information in Section 17.
We retain your account and transaction information for as long as your account is active, and for a reasonable period afterward as required for record-keeping, dispute resolution, and legal compliance purposes.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our services. We are not liable for delays or failures caused by events outside our reasonable control, including but not limited to power outages, equipment failure beyond normal wear and tear, or events of force majeure.
These Terms are governed by the laws of the Republic of the Philippines. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the appropriate courts of Manila, Philippines.
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. Your continued use of our services after any changes take effect constitutes your acceptance of the revised Terms.
If you have questions about these Terms or how we handle your personal information,
please contact us at:
747 Coral St., Tondo, Manila, 1012 Metro Manila.
PHONE: 09123456789
FACEBOOK: Sparkling Wash Laundry Shop